Terms of service

Welcome to Connected Parent. These Terms of Service (“Terms”) govern your access to and use of our website (connectedparent.ca), mobile application, and automated calling services. Connected Parent is operated by 17988338 Canada Inc. (“we,” “us,” or “our”), a corporation incorporated under the Canada Business Corporations Act (Corp. No. 1798833-8), with its registered office at 191 Panamount Gdns NW, Calgary AB T3K 5V3.

By creating an account, subscribing to our services, or using our platform, you agree to be bound by these Terms. If you do not agree, you must not use our services.

1. Service description

Connected Parent is a SaaS platform designed to facilitate parent-child contact. The service:

• Automatically places outbound calls to a child's phone at times scheduled by the parent.
• Bridges the parent into the call once the child answers.
• Logs all call attempts (e.g., answered, missed, or voicemail) with secure timestamps.
• Generates court-ready PDF call logs for family law proceedings.
• Sends scheduled or automated SMS messages regarding call attempts.

2. Purchase agreement — subscriptions and billing

These purchase terms form the agreement between you and 17988338 Canada Inc. for every subscription or add-on you buy on our website, or through our mobile applications.

• Pricing tiers: We offer Free Trial, Essential, Connected, and Legal Pro subscription tiers. Optional add-ons (such as scheduled SMS) are billed monthly. Prices are listed in Canadian dollars (CAD). Prices purchased through the Apple App Store may differ from website pricing.
• Taxes: Prices are exclusive of applicable sales taxes. GST/HST (and provincial sales tax where applicable) is calculated and added at checkout based on your location. Our GST/HST registration number is 775847775 RT0001.
• Free trial: The free trial lasts 7 days or 5 completed call attempts, whichever comes first, and requires no payment method. When the trial ends, scheduled calling stops unless you subscribe to a paid tier; your call log remains intact.
• Auto-renewal: Subscriptions automatically renew monthly until cancelled. Your payment method will be charged on each recurring billing date at the then-current price for your tier and add-ons.
• Price changes: We may change subscription prices with at least 30 days' notice by email. Price changes take effect at your next renewal after the notice period; continuing to use the service after that constitutes acceptance of the new price. If you do not accept a price change, you may cancel before it takes effect.
• Failed payments: If a renewal payment fails, we will retry it and notify you. We honour a grace period of 7 days, during which paid features remain active. If payment is not received by the end of the grace period, your account is downgraded and scheduled calling stops; your call log remains intact.
• Cancellation: You may cancel your subscription at any time. For web/Android subscriptions, cancellation is processed through the Stripe Customer Portal in your account dashboard. For iOS subscriptions, cancellation must be done via your Apple ID subscription settings. Cancellation stops future charges; it does not retroactively refund the current period.
• No refunds: Except where required by law, all fees are non-refundable, including for partially used billing periods. Upon cancellation, you retain access to paid features until the end of your current billing cycle. Purchases made through the Apple App Store are additionally subject to Apple's refund policies and must be requested through Apple.
• Chargebacks: If you initiate a chargeback rather than contacting us to resolve a billing issue, we may suspend your account while the dispute is investigated. Your call log is not deleted in that process — suspending an account never removes its record.

3. Evidentiary nature and limitations of call logs

Our call logs cannot be modified, and no individual entry can be removed — not by you, and not by us. This design ensures the logs serve as an objective record of contact attempts. The one exception is deleting your account, which erases the whole record together with everything else on the account; it is all or nothing, and it cannot be undone once the seven-day window described in our Privacy Policy has passed. Export anything you may need before you delete. However:

• We do not guarantee that the call logs will be admissible in court or that a judge will assign them evidentiary weight. Admissibility is at the sole discretion of the presiding court.
• We do not provide legal advice. You should consult a qualified family law attorney regarding the use of these logs in legal proceedings.

4. SMS and voice call consent (Twilio compliance)

By inputting your phone number and your child's phone number, and configuring call schedules, you represent and warrant that:

• You are the parent or legal guardian of the child and have the legal authority to consent to calls and SMS messages to the child's number.
• You consent to receive automated calls, voicemail drops, and SMS notifications from our Twilio numbers for scheduling and service updates.
• Standard messaging and data rates may apply depending on your carrier plan. You are solely responsible for these charges.
• You can reply STOP at any time to opt out of SMS notifications, or text HELP for assistance. Opting out of SMS will disable automated SMS updates but will not affect scheduled voice calling configuration.

5. Acceptable use and responsibilities

You agree not to use the service for harassment, stalking, or in violation of any court order, parenting agreement, or provincial/federal laws. We reserve the right to suspend or terminate accounts that violate these terms.

6. Disclaimer of warranties and limitation of liability

The service is provided on an “as is” and “as available” basis. We make no warranty that the service will be uninterrupted, timely, or error-free. We are not responsible for carrier network outages, dropped connections, child device power states, or failure to deliver automated calls/SMS messages. Under no circumstances shall 17988338 Canada Inc. be liable for any indirect, incidental, or consequential damages resulting from your use of the service. To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the service or these Terms is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim.

7. Indemnification

You agree to indemnify, defend, and hold harmless 17988338 Canada Inc., its directors, officers, employees, contractors, and agents from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use or misuse of the service, including any calls or SMS messages placed to numbers you configured;
• Your breach of these Terms, including any inaccuracy in the representations you make in Section 4 (consent and legal authority over the child's number);
• Your violation of any law, court order, custody arrangement, or parenting agreement;
• Your violation of any third party's rights, including the rights of the other parent, the child, or the owner of any phone number you configured;
• Any dispute between you and any co-parent, guardian, or other third party relating to your use of the service or the contents of your call log.

We reserve the right, at your expense, to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defence. This section survives termination of your account.

8. Governing law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. The courts of British Columbia have exclusive jurisdiction over any dispute arising from these Terms, and you consent to their jurisdiction.

9. Changes to these terms; severability

We may update these Terms from time to time. Material changes will be announced by email or in-app notice at least 30 days before they take effect; continued use of the service after that constitutes acceptance. If any provision of these Terms is held unenforceable, the remaining provisions continue in full force and effect.

10. Contact us

If you have any questions or concerns regarding these Terms, please contact us at: