Privacy policy

Connected Parent (“we,” “us,” or “our”) is operated by 17988338 Canada Inc., with a registered office at 191 Panamount Gdns NW, Calgary AB T3K 5V3. We are committed to protecting the privacy of our users and their children. This Privacy Policy describes how we collect, use, and safeguard personal information when you use our service, website (connectedparent.ca), and mobile application.

1. Information we collect

To provide our automated calling and logging service, we collect:

• Parent account information: Your name, email address, password, billing address, and timezone.
• Phone numbers: Your phone number and the phone number of your child.
• Schedules and settings: Parent-configured days and times for automated call attempts.
• Call logs and records: Timestamps, connection status (e.g., answered, missed, voicemail), call durations, and call attempts.

2. How we use information

We use the information we collect to operate, maintain, and provide the features of Connected Parent, including:

• Placing automated outbound voice calls to children and bridging parents into the calls.
• Sending automated SMS reminders and status notifications related to scheduled calls.
• Generating permanent, unmodifiable PDF call logs for family court proceedings.
• Processing payments via our third-party processors (Stripe).
• Providing user support and security monitoring.

3. Data residency and security

All user data, call logs, and application databases are hosted and stored exclusively in Canada (Google Cloud Platform, Montréal region) to ensure Canadian data residency compliance. We implement robust security measures, including HTTPS encryption for all traffic and secure storage of authentication credentials.

4. Call log integrity

Because our logs are designed for family law proceedings, call attempts and status results are recorded atomically. Once written, a log entry cannot be edited, and no individual entry can be removed — not by either parent, and not by us. That is what makes the record worth filing.

There is one exception, and it is deliberate: if you delete your account, the entire record is erased along with it. We cannot remove part of a log, and we will not, but you may withdraw the whole of it. See your rights below.

5. SMS and mobile information (Twilio/carrier compliance)

If you opt in to receive SMS notifications or configure scheduled text messages, the following terms apply:

We do not sell, rent, or lease your phone numbers or opt-in consent to any third parties or affiliates.

6. Consent, opt-in, and opt-out

By creating an account, adding phone numbers, and configuring schedules, you explicitly consent to receive automated phone calls and SMS notifications from Connected Parent. You can opt out at any time by:

• Deleting or pausing the call schedule in your dashboard.
• Deleting your account outright, from Settings → Delete my account in the app — see your rights.
• Replying STOP to any SMS notification you receive from our Twilio number.
• Contacting us directly at support@connectedparent.ca.

You can text HELP to our Twilio number for assistance.

7. Service providers

We share personal information only with the service providers required to operate the platform, and only for processing on our behalf: Twilio (voice call and SMS delivery), Google Cloud (hosting and storage, Montréal region), Stripe (payment processing), and Resend (transactional email). None of them may use your information for their own marketing purposes.

8. Your rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act, you may request access to the personal information we hold about you, ask us to correct inaccurate account information, or withdraw your consent. To exercise any of these, contact us at the address below and we will respond within 30 days.

Deleting your account

You can delete your account yourself, from inside the app: Settings → Delete my account. You do not need to email us, and we will not ask you why.

Deleting your account removes:

• Your profile, email address, and phone number.
• Your children's names and phone numbers.
• Every call schedule and scheduled message.
• The entire call log — every attempt, answered or missed.
• Any court bundles you exported, including the PDF files themselves.
• Your support-chat history.

Your account closes immediately and calling and messaging stop at once. The records are erased seven days later. That week exists so an accidental deletion can be reversed — email us inside it and we can restore the account. After it passes, the record is gone permanently and we cannot reproduce it, for you or for a court. Export your court bundle before you delete; the app offers this as the first step.

What survives, and why

One thing outlives a deleted account: the certificate of authenticity for each export you had already produced. A certificate is how a lawyer or a judge confirms a filed document is genuine, and destroying it would undermine an exhibit belonging to a proceeding rather than to us. What remains is only a certificate number, a cryptographic fingerprint, a record count, and a date — it contains no name, no phone number, and no call history, and the document it describes has been deleted. Anyone verifying it is told that the underlying records no longer exist.

Information held by our service providers

We can delete what we hold. We cannot delete what our providers keep under their own legal obligations, and we will not claim otherwise:

• Stripe retains payment and transaction records for its own tax, accounting, and chargeback obligations. Canadian corporate records are generally kept for six years.
• Twilio retains call detail records for the calls and messages it carried, under its own retention schedule. We delete any voicemail recordings we can reach.
• Apple, Google, and RevenueCat retain subscription records for purchases made through an app store.

We delete our own references to you at each of these providers where their systems allow it.

Subscriptions

If you subscribed through the App Store or Google Play, only the store can cancel that subscription. Cancel it there first — otherwise you would continue to be billed for an account that no longer exists. A subscription bought on our website is cancelled automatically when your account is deleted.

Records of deletion

So that we can confirm a deletion took place if you ever ask, we keep a dated record that a specific account was erased. It stores a one-way cryptographic value derived from your email address rather than the address itself, so it can confirm your request was carried out without our continuing to hold your contact details.

9. Contact us

If you have any questions about this Privacy Policy, please contact us at: